Terms of Service

Acceptance of Terms By accessing, browsing, or making a purchase from tiensiva.com, you agree to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund & Return Policy. If you do not agree with any part of these terms, please do not use our website.

tiensiva is operated from Dongguan, China and ships exclusively to customers in the continental United States.

Eligibility By using this website, you represent and warrant that:

  • You are at least 18 years old or have parental/legal guardian consent
  • You have the legal capacity to enter into binding agreements
  • You will use the website only for lawful purposes

Use of Website You agree to use tiensiva.com only for lawful purposes and in accordance with these Terms. You must not:

  • Attempt unauthorized access to any part of the site or its systems
  • Interfere with the proper functioning or security of the website
  • Transmit viruses, malware, or harmful code
  • Engage in fraudulent, abusive, or misleading activities

Violation of these rules may result in immediate termination of your access and cancellation of orders.

Product Information We make every reasonable effort to display accurate product descriptions, images, and pricing. However:

  • Colors may vary slightly due to different device screens
  • Measurements may have small tolerances due to manual production
  • Product availability and specifications are subject to change without notice

We do not warrant that all product information is completely error-free.

Pricing & Payment

  • All prices are shown in US Dollars (USD)
  • Full payment is required at the time of checkout
  • We reserve the right to correct any pricing or typographical errors at any time
  • If a pricing error is discovered after an order is placed, we may cancel the order and issue a full refund

Orders & Acceptance All orders are subject to review and acceptance by tiensiva. We reserve the right to:

  • Reject, cancel, or limit any order for any reason
  • Cancel orders suspected of fraud or unauthorized use
  • Limit order quantities per customer or household

You will be notified via email if your order is canceled.

Shipping & Delivery Please refer to our Shipping Policy for detailed information. By placing an order, you acknowledge that:

  • Delivery times are estimates only and are not guaranteed
  • Delays may occur due to carrier issues, weather, or other factors beyond our control

Returns & Refunds All returns and refunds are governed by our Refund & Return Policy. By purchasing from us, you agree to the terms outlined in that policy.

Intellectual Property All content on this website — including text, images, logos, graphics, and design — is the intellectual property of tiensiva or its licensors. You may not copy, reproduce, modify, distribute, or use any content without our prior written permission.

Third-Party Services We use third-party services for payment processing, shipping, hosting, and analytics. We are not responsible for the privacy practices, terms, or performance of these third parties.

Limitation of Liability To the fullest extent permitted by law, tiensiva shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or our products, including but not limited to:

  • Delivery delays
  • Carrier-related issues
  • Product misuse

Indemnification You agree to indemnify and hold harmless tiensiva, its owners, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your violation of these Terms or misuse of the website.

Changes to Terms We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with the new effective date. Your continued use of the website after changes constitutes your acceptance of the updated Terms.

Contact Information If you have any questions about these Terms of Service, please contact us:

Email:service@tiensiva.com Phone:  +1 239 462 0870 Business Hours: Monday–Friday, 9AM–8PM EST

Business Address: Room 201, Building 3, No. 9 Renxing 3rd Road Humen Town, Dongguan, Guangdong, China