Contact information
Contact Information
If you need assistance, have questions about your order, or require support before or after purchase, you can contact us through the following methods:
Email: service@tiensiva.com
Phone: +1 239 462 0870
Customer Service Hours: Monday–Friday, 9:00 AM – 8:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.
Business Information
tiensiva is operated by a registered business entity based in China.
Company Name: Dongguan Tiansi Clothing Co., Ltd.
Registered Address:
Room 201, Building 3, No. 9 Renxing 3rd Road
Humen Town, Dongguan, Guangdong
China
The company is legally registered and operates in accordance with applicable regulations.
Customer Support Scope
We provide support for:
- Order status and tracking inquiries
- Shipping and delivery questions
- Return and refund requests
- Product-related inquiries before purchase
To help us assist you efficiently, please include your order number in your message when applicable.
Return & Mailing Instructions
- Returns must be requested and approved in advance
- Items sent without authorization may not be accepted
- Return instructions will be provided after approval
Communication Notice
- Please ensure your contact information is accurate
- We may contact you via email regarding your order
- If you do not receive a reply, please check your spam folder